If your product has NOT been opened or used, we will happily accept it back for a refund or exchange. For hygiene reasons, products can only be returned/exchanged if they are unopened, unused and in re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact and unopened.
If you wish to refund or exchange a product, you will need to notify us via email within 7 calendar days of receiving your order. Any refund/exchange requests received after 7 days of delivery of said product(s) will not be honored.
Please send us an email to [email protected] with your order number in the subject title followed by the word “return”. Please state clearly in the email your reasons for return and whether you'd like a refund or exchange, and for which product. Exchanges are usually processed and dispatched within a few days of receiving the goods back.
Please note that we can only exchange an item for the same product, the same product in a different shade, or for a different product of the same price or lower price than the original item (if lower we will refund the difference).
We currently do not offer a free returns service. We kindly ask that you drop off any returns to us at our office address at: 53 Suleiman Al Nabulsi Street, Al Abdali, Amman – Jordan.